Parts and accessories
You have 30 days from delivery to return any unused part in its original packaging for a refund. Email us first so we can issue a return authorisation and the correct return address.
Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong thing. In those cases we cover it entirely. Refunds go back to the original payment method within 5 to 10 business days of the item reaching us.
Seats, cockpits and turnkey simulators
Sabelt cockpits and turnkey builds are configured and assembled to your specification, so they cannot be restocked like an off the shelf item. Once a build is approved and production has started, it is non refundable.
Before that point you can change or cancel your configuration at no cost. This is exactly why we quote in writing and confirm every detail with you before anything is ordered. Nobody should be locked into a $20,000 rig they were not certain about.
Damaged in transit
Inspect your delivery on arrival, especially on freight. If there is visible damage to the packaging or product, note it on the carrier's paperwork before you sign, photograph it before unpacking further, and send the photos to us the same day. We handle the freight claim on your behalf and arrange the replacement.
Faulty products
Manufacturer defects are covered by the manufacturer's own terms. We manage the process for you. You deal with us, not with a factory in another country.
Return shipping on heavy items
Seats and cockpits are freight items. If you return one under the 30 day window, return freight is at your cost and is charged at what the carrier charges us. On a cockpit that is not a small number, which is another reason to talk to us before you order.
Start a return: michael@thepurplesector.com.